Refund Policy
SilkEvo · silkevo.com
Updated
Orders and cancellations
This website provides product information and handles enquiries for professional equipment. For business orders, cancellation, return eligibility, freight, inspection and warranty terms are set out in the written order, subject to applicable law. Contact the seller promptly if you need to cancel. If we cannot ship as agreed, we will explain the delay and offer the cancellation and refund options required by your agreement or law.
Damaged, defective or incorrect goods
Contact us promptly with your order number, the model and a description of the issue. Photos of the goods and packaging can help us investigate. Keep the packaging where practical. We will explain the applicable repair, replacement, return or refund options and who arranges transport. Your statutory remedies apply even if you no longer have the original packaging.
Consumer rights
Mandatory consumer protections apply when you buy as a consumer. For qualifying EU distance sales of goods, you generally have 14 days from delivery to notify the seller of withdrawal. Legal exceptions can apply, including certain made-to-order goods. The seller will provide the applicable instructions, address and return-cost information. Rights for faulty goods apply separately.
How to request a return or refund
Use the contact link below or the seller details on your order. Include the order reference, the items concerned and the remedy requested. Where you have a legal right to withdraw, a clear statement of your decision is sufficient. For equipment returns, ask for the return address and safe shipping instructions. A return authorisation cannot limit a statutory right.
Refund timing and method
Approved or legally required refunds are issued within the applicable legal or agreed period, normally to the original payment method unless an alternative is agreed and permitted. We explain any return shipping charges or deductions that apply. Where law requires an earlier refund, the legal deadline applies.